v16 can not register
- Thread starter fraenkg
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The old service contract (which entitled you to upgrades) was split into a cheaper "support contract" product and an explicit "version upgrade" product. You will need a "version upgrade" in order to upgrade from 15.0 or earlier to 16.0.
A valid service contract will still allow you to register 16.0. If you have a service contract that is valid until April 1, 2027, please send an e-mail with your license information to support@allroundautomations.com, and we will check it out.
First - congratulations on releasing 16. I have been enjoying it during the beta testing phase. I cannot find pricing or information regarding "support contract" vs "version upgrade". I just see annual contract pricing on the PL/SQL Developer product page. Is there a place that has the information I can give management to help them decide what they would like to do? Also, if we continue with the annual contract, would we be able to upgrade next year to version 16 or would it still be support for version 15?
If you go to the PL/SQL Developer order page and click on the "Upgrade your licenses to the latest version" option, you can see the prices if you select your current license pack and current version.
For example: to upgrade a PL/SQL Developer Single User License from 15.0 to 16.0, the price would be USD 72.90.
The Support Contract does not cover major version upgrades.
For example: to upgrade a PL/SQL Developer Single User License from 15.0 to 16.0, the price would be USD 72.90.
The Support Contract does not cover major version upgrades.
Tichij
Member²
@Marco,
I do not recall any communication from your side about service contract being „split into a cheaper "support contract" product and an explicit "version upgrade" product“.
Could you provide a link or something where that was announced before?
When in April we renewed our annual contract for another three years, we did that expecting it entitled us to upgrades (which has been the case for many years before).
What use do we have out of this contract (which is going to last for another 3 years) if you are not going to provide any updates or fixes in the version 15?
We feel kind of tricked and I am considering to inform my management about a possibity of canceling the contract and getting a refund from you.
I do not recall any communication from your side about service contract being „split into a cheaper "support contract" product and an explicit "version upgrade" product“.
Could you provide a link or something where that was announced before?
When in April we renewed our annual contract for another three years, we did that expecting it entitled us to upgrades (which has been the case for many years before).
What use do we have out of this contract (which is going to last for another 3 years) if you are not going to provide any updates or fixes in the version 15?
We feel kind of tricked and I am considering to inform my management about a possibity of canceling the contract and getting a refund from you.
Changing from the Service Contract (which covers upgrades) to separate and more cost-effective Support Contract (which covers support) and Version Upgrade products allows you to select exactly those services that you need. Upgrades as part of a contract with a specific coverage period and reinstatement fees when it lapsed was not really ideal.
In the contract expiration notification email we mention:
"The service contract we offered in the past has been replaced by separate support contract and version upgrade options. If you wish to continue to receive technical support, you can renew for 1 year through the following order link."
It is obviously not our intention to trick anyone. If the support contract was purchased with the perception that it would cover upgrades, you can send an e-mail to support@allroundautomations.com and refer to this forum topic. I am sure we can quickly and easily come to a satisfactory solution.
In the contract expiration notification email we mention:
"The service contract we offered in the past has been replaced by separate support contract and version upgrade options. If you wish to continue to receive technical support, you can renew for 1 year through the following order link."
It is obviously not our intention to trick anyone. If the support contract was purchased with the perception that it would cover upgrades, you can send an e-mail to support@allroundautomations.com and refer to this forum topic. I am sure we can quickly and easily come to a satisfactory solution.
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