Check Online Updates - failed

[JCoburn]

I am new to using the PL/SQL Devloper. We are currently on release 7.0.3.1123 of PL/SQL Developer and I am trying to use the "Check Online Updates" feature to update the software. I have used it from "check now" in preference as well at the Help menu. In both cases it says "Checking for new updates..failed". We have a firewall, but that typically will present with the login request verification. I have actually started a session that is logged into this website to see if that might get around the problem, but it does not help.

Is there some place where I should configure for our firewall? Do you think it is a firewall problem? Would it be best to download a new version of the software directly and uninstall this version?

Any assistance you can provide will greatly appreciated.

 

[Marco Kalter]

If your firewall prompts you when an application is trying to access the internet, then this should of course also work for PL/SQL Developer. Maybe you have a proxy server, and need to configure this in PL/SQL Developer's preferences?

 

[JCoburn]

Marco,
Thanks for the response. I searched both help and the archives for proxy on how to set it in PSD. It appears as though after 2004 a version was released where updates & news/proxy settings was added. I don't seem to have this on the version that I currently have installed (it just says Updates & News).

Has it move to elsewhere or is my version old enough that it just doesn't have it installed?

Should I assume we will need to download a full new copy using our license information and then re-install?
TIA,
Janic

 

[Gustavo]

You set proxy info here:
Tools -> Preferences -> Other -> Updates & News

 

[JCoburn]

OK, thanks, I didn't see the scroll bar which actual displays it on the window.