Blank error screen when logging into pl/sql developer

[jayzx6]

When I try to log into pl/sql developer, I get a blank error window with an Okay button. No other information. When I click okay, it takes me back to the login screen.

 

[Marco Kalter]

Maybe this is an environment problem. Can you start PL/SQL Developer without connecting, go to Help > Support Info, press the 'Copy all pages' button on this info screen, and paste this text into an e-mail reply?

 

[WILDGEN]

Was this resolved? I have a user that has this problem on their laptop running XP Professional and PLSQL Developer version 7.1.5.1398.
I checked the Create global objects properties and both administrator and the user's ID is in there.

 

[Marco Kalter]

This is usually an Oracle Client configuration issue. Can you send me the information as asked above?

 

[WILDGEN]

Hmm.. well, upon further examination, my user had (somehow) installed an old version (5.0). So...we uninstalled it and then installed 7.1.5.1398 and now it works great.