What a lame excuse from Oracle! If you just use Oracle products then everything will be allright frown .

I don't know anything about your error situation, but to me it sounds like an Oracle supporter wanting to close the issue as quick as possible. Third party applications should not cause the database to come with an internal error.

The remedy is the same as this old joke:

Patient: Doctor, it hurts when I laugh
Doctor: Then don't laugh

Bo Pedersen